Privacy policy

At EXPLEASIA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from customers:

Full name
Email address
Mobile number
Billing address
Shipping address
Order details
Payment status
Product preferences
Website usage details
Communication details shared through email, WhatsApp, or customer support

We collect this information only when you place an order, create an account, contact us, subscribe to updates, or interact with our website.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and confirm your order
To deliver products to your address
To send order updates
To contact you regarding your order
To provide customer support
To process returns, refunds, and exchanges
To improve our products, services, and website experience
To send promotional offers, only if you have subscribed or agreed to receive them
To prevent fraud, misuse, or unauthorized activity
To comply with legal and regulatory requirements

3. Order Updates & Notifications

We may use your email address and mobile number to send important order-related updates, including:

Order confirmation
Payment confirmation
Order processing updates
Dispatch notification
Shipment tracking details
Delivery updates
Return, refund, or exchange communication

These communications are necessary for completing your order and providing proper service.

4. Promotional Communication

We may send promotional emails, offers, product updates, or marketing messages only to customers who have registered, subscribed, or agreed to receive such communication.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us.

5. Sharing of Information

We do not sell your personal information to anyone.

However, we may share necessary customer information with trusted third parties only for business and service purposes, such as:

Delivery and courier partners
Payment gateway providers
Website hosting and technology service providers
Customer support tools
Marketing and analytics service providers
Legal or regulatory authorities, if required by law

For example, your name, phone number, and delivery address may be shared with our delivery partners to complete your shipment.

6. Payment Information

All payments on our website are processed through secure payment gateways.

EXPLEASIA does not store your complete debit card, credit card, UPI, net banking, or financial details on our own servers.

Payment-related information is processed by the payment gateway provider as per their own security and privacy policies.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your cart
Improve website speed and performance
Understand customer behaviour
Show relevant product recommendations
Improve marketing and advertising performance

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

8. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform or internet-based transmission can be guaranteed to be 100% secure. Customers are advised to use secure devices and avoid sharing sensitive information through unsecured channels.

9. Data Retention

We keep customer information only for as long as required for order processing, customer support, legal compliance, tax records, accounting, fraud prevention, and business purposes.

When your information is no longer required, we may delete, anonymize, or securely store it as per applicable law and business requirements.

10. Customer Rights

As a customer, you may request to:

Access your personal information
Correct inaccurate information
Update your contact details
Withdraw consent for promotional communication
Request deletion of your personal information, subject to legal and business requirements
Raise a complaint regarding the use of your personal information

To make any request, please contact us using the contact details mentioned below.

11. Accuracy of Information

Customers are responsible for providing correct and updated information while placing an order.

EXPLEASIA will not be responsible for delivery failure, delay, or incorrect shipment caused due to wrong name, address, phone number, email address, or incomplete information provided by the customer.

12. Third-Party Links

Our website may contain links to third-party websites, payment gateways, marketplaces, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. Customers are advised to read the privacy policies of those third-party platforms before sharing any information.

13. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without proper consent, we will take steps to delete it as required.

14. Legal Compliance

We may disclose customer information if required by law, court order, government authority, legal process, or to protect the rights, safety, and property of EXPLEASIA, our customers, or others.

15. Changes to This Privacy Policy

EXPLEASIA reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with the updated date. Customers are advised to review this page from time to time.

16. Contact Information

For any questions, complaints, corrections, or requests related to this Privacy Policy, you can contact us at:

Business Name: EXPLEASIA
Email: expleasia@gmail.com
Address: Ground Floor in Property at Kh. No. 9/25/1, Nangli Sakrawati Industrial Area, Najafgarh, New Delhi - 110043